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Monday, April 26, 2010

Lowongan Kerja: Customer Service di Nalco Industrial Services (M) Sdn Bhd

Nalco Industrial Services (M) Sdn Bhd
Advertised: 26-04-2010 | Closing Date: 25-05-2010.

Nalco is a leading provider of integrated water treatment and process improvement services, chemicals and equipment programs for industrial and institutional applications. We provide innovative solutions to 60,000 customers in industrial, institutional and commercial activities in 130 countries. Our solutions help our customers reduce costs, increase productivity and meet environmental requirements in every major industry in the world. Our key strength and best assets are our highly trained representatives who specialize in water-related and process chemical solutions and work with you, on-site, to optimize your operations. Our research scientists and technicians are the best of the best and will bring you new ways to increase your performance and profitability.

Customer Service (Order Fulfillment/Order Processing Focus) - Citeureup
(Jawa Barat)


The incumbent will be part of the Order Support Team and will handle Indonesia region. The responsibilities include the following:

Local Delivery

* Enter orders of customer received through phone, fax, email and snail mails
* Send confirmation to order requestor
* Advise status of delivery and order
* Amend/modify order when necessary
* Send COA and/or shipping docs (except invoice) to customer in the event of non-receipt of docs and delivery docs
* Handles MSDS
* Handles customers’ enquiries
* Send proof of delivery to customer where applicable
* Creates and transmit 3rd party vendor purchase order
* Handles Web contract orders including amendment/modifications (when Nalco Direct in place)
* Liaison with plant on rush orders
* Communicates proactively changes and delays that prevent orders from delivering on time.
* Seek alternative resources (product, package code, shipping point) to assist with on-time delivery
* Communicate late orders to Sales Engineer and/or Customer
* Handles discrepancy delivery (e.g. Wrong product, quantity, etc)
* Arrange for transfer of goods


* Order Support Functions
* Export Documentation

Relationship Management

* Analysis on customer buying behavior
* Understanding customer needs
* Customer visits
* Build relationship
* Render support to Sales
* Promote buying


* Bachelor (S1) degree in any discipline with 2 years experience in relevant area
* Computer literate, fluent with Microsoft Office programs, Lotus Notes
* Self starter, hardworking, team player

Location: Citeureup - Bogor

If you are interested, please forward your resume in Word format in English language to
or click here for direct apply>>

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