Lowongan Kerja 2010: Application Support Engineer

Company Confidential
Advertised: 21-07-2010 | Closing Date: 19-09-2010.

The company is a Business Process Outsourcing (BPO) Company that provides IT Solution, Accounting Services and HR and OD Business Solution to our clients in the entertainment and online gaming support and services business. Our aim is to deliver the best tailor fit IT, Accounting, HR and OD solutions to our subsidiaries in a cost efficient and risk free manner with the use of latest technology.

Application Support Engineer
(National Capital Reg - Makati City, Manila, Philippines)

Responsibilities:

• To plan & manage the resources in software promotion schedule to fulfill the challenging business timeline.
• To support software promotion activities for production and testing environments.
• To further enhance or automate the current software promotion procedure via development of program or process enhancement.
• Resolve production issues via adherence to the formal escalation process and procedures.
• Liaise with business users and infrastructure support teams to ensure production issues are resolved on a timely basis and that correct actions are taken
• Implement continual improvement to ensure application stability and performance to minimize support calls.
• Take ownership of each issue and manage each request or incident from start to successful conclusion
• Conduct testing, provide UAT support and handle production rollout
• Be client focused and maintain good working relationship with clients.
• Bugs ticketing management
• Application health monitoring
• Development, contribution and maintenance of application support knowledgebase
  

Requirements:

· At least 2 years of solid application support experience

· Diploma certification and above.

· Highly desirable skills include, JAVA, C/C++, MQ, ASP.NET, VB

· Database knowledge (MS SQL, Oracle, MySQL

· Knowledge of design techniques, development processes and software configuration management.

· Well verse in English (Both verbal & written) and Mandarin or Hokkien

· Good communication skills

· Rotating shift work schedule

· Must be able to work on weekend or public holiday.

· Provide after-hours support

1. Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.
2. Required skill(s): MQ, C++ Language, Java, Visual Basic, MS SQL Server, ASP.NET.
3. At least 2 year(s) of working experience in the related field is required for this position.
4. Applicants must be willing to work in Makati.
5. Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
6. Full-Time positions available.
   

We offer a competitive compensation and benefit package and a promising career growth for the successful candidate. This is an URGENT requirement. Only short-listed applicants will be contacted for in-depth screening and job offer.

All interested candidates must register in:

• www.jobsrms.com
• Apply via Email
• Contact